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Association Management

Meet The Building Blocks of Relationship Building: Our Account Executive Team

Erin Sullivan March 28, 2022
Table of Contents
4 min read

At Personify, we’re in the business of building relationships. From empowering you to inspire and connect with your members, to inspiring and connecting with you, strong relationships define our mission. 

We believe in reflecting this core principle in everything we do — our name included. To personify means to make something human, or to represent abstract things in human form. In order to help you deliver the best to your members, we strive to personify the values that make up strong professional relationships: trustworthiness, experience and compassion. And in today’s tech-first world, it’s more important than ever to remember the person behind the screen, and to prioritize real relationships between people. So while we remain a technology-first company, relationships will always stay at the heart of what we do. 

In that spirit, we’re excited to introduce you to our superior account executives, or AEs for short. Through hard work, dedication and a passion for the people they serve, our AEs truly personify what it means to be trustworthy, experienced, and compassionate. Whether you’re new to Personify or have been with us for a decade or two, our incredible AEs are ready to answer your questions, walk you through setups, troubleshoot problems and ultimately show up for you the same way you show up for your members. 

Get to Know our Account Executives

We’re in the relationship-building business, and we want to build one with you! Read on as we introduce you to our terrific team on the other side of the screen. 

Cindy Orna

As a former association staffer, Cindy Orna understands firsthand what it’s like to manage the nuanced needs of members. Now, Cindy proudly identifies as a tech enthusiast, and consistently displays not only advanced technical understanding, but a deep passion for her craft and the people she serves. 

As an Account Executive at Personify, Cindy now lends her experience and technical knowledge to help MemberClicks customers leverage our strategic solutions as efficiently as possible. Her specialties include tackling big, forward-thinking goals like engaging members sustainably and generating non-dues revenue — one of her favorite things to talk about!  Cindy’s approach is personable, reliable, and always uniquely tailored to each association she works alongside. Without a doubt, Cindy is an AE you can depend on, and personifies trustworthiness in all that she does. 

In her free time, Cindy enjoys exploring the North Georgia mountains, hosting game nights with friends, and traveling back home to Chicago to visit family whenever she can. 

Kristen Dennis

With over six years of experience serving Personify’s MemberClicks clients, Kristen Dennis knows a thing or two about delivering excellent customer value. The most important thing she’s learned? Keep it simple. 

Kristen considers simplicity to be one of her core values, and she doesn’t take that lightly. To Kristen, simplicity means drawing on her vast experience to make life as easy as possible for the customers she serves. She believes in never overcomplicating anything unnecessarily, and in always striving to find the simplest, most efficient path forward. 

From identifying new initiatives that support an organization’s values and mission to implementing automated workflows to save staff valuable time and money, Kristen works her hardest to make her customers’ lives easy. And with years of insight under her belt, this comes practically as second nature. It’s simple: Kristen personifies experience.  

Rivaling Kristen’s love of customer service is her love for staying active. Kristen is an avid Peloton rider and loves chatting about all things sports. Outside of work, you can find her exploring local parks and trails with her husband Ethan and their two children.

Meg Moulden

Since joining the team in August 2016, Meg Moulden has worked with hundreds of associations, AMCs and chambers of commerce. Meg loves representing Personify on the road at industry conferences, and participates actively in the Florida Society of Association Executives and the AMC Institute. But for Meg, the greatest joy of all comes from building lasting, meaningful relationships with her customers.

Meg loves connecting with customers on a personal level and strives to learn everything she can about the communities and industries they serve. Her kindness and understanding toward her customers empowers her not only to deliver excellent customer service, but to help each association realize their mission to the fullest extent possible. Through all that she does, Meg personifies the compassion behind the Personify experience. 

Outside of work, Meg enjoys playing tennis, cooking, hiking, and traveling to visit family. She lives in the Atlanta area with her husband, Kyle.

From our organization to yours, to the members you serve, building relationships remains at the very heart of what we do. We’re so thrilled you’ve chosen MemberClicks by Personify as your technology partner and we couldn’t be more excited for your organization to build a relationship with our AE team based on trust, experience, and compassion. Here’s to relationships — and member value — that last! 

Free Member Retention Guide

Ready to retain members and keep them coming back forever and ever? This guide will teach you everything you need to know about member retention. We cover all the basics, like the first steps to member retention and how to map out your member journey. From there, we dive a bit deeper into retention tips.