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How the American Crystallographic Association Reduced Administrative Time by More Than 30%

For the American Crystallographic Association (ACA), delivering smooth experiences for members and event attendees has always been a priority. It has also been an ongoing challenge. In her role as Membership Coordinator, Kristina Vitale saw firsthand how disconnected systems and manual processes made everyday work harder than it needed to be. That began to change when ACA moved to MC Professional.

Before the change, Kristina and her team handled membership renewals manually, managed inconsistent communications and relied on separate tools for event management. These workflows took time, increased the risk of errors and often slowed work that directly impacted members and partners. Over time, it became clear that ACA needed a more reliable way to manage these core activities in one place.

Cutting Administrative Work by More Than 30%

With MC Professional in place, ACA automated renewal reminders and simplified event registration. As a result, the team reduced the time spent on renewal and event related administrative tasks by more than 30%. Tasks that once required constant manual follow-up now run more smoothly, giving staff meaningful time back in their day.

Event setup became easier, communications more consistent and member records simpler to manage and maintain. This shift allowed Kristina and her team to focus less on tracking tasks and more on supporting the association’s goals.

“MC Professional has been a reliable and user-friendly platform that makes membership management much easier,” said Kristina. “Their responsive team is always supportive and the system is collaborative and data-driven, helping us track and engage members more effectively. I appreciate how scalable it feels for future growth.”

Clear Benefits for Members and Sponsors

Members quickly noticed the difference once these changes were in place. Clearer communications and simpler processes made it easier to stay informed, register for events and remain engaged with the association. Sponsors also benefited from more organized workflows and clearer invoicing.

Key improvements included:

  • Automated renewal reminders that reduced manual follow-up
  • Streamlined event registration for attendees and sponsors
  • More consistent communications across membership and events
  • Cleaner, more reliable member records

Feedback from attendees, sponsors and partners has been consistently positive as these improvements took hold.

Supporting Daily Work and Long Term Growth

For Kristina, the impact is felt in day-to-day work as well. Automation replaced hours once spent tracking information and sending manual updates. That time is now used to plan ahead, improve programs and support the long term goals of the association.

Today, ACA manages memberships, events, communications and payments within one central system. MC Professional helps the organization stay organized while preparing for future growth. With a stronger foundation in place, ACA is better equipped to support its members and continue building meaningful connections across their community.