For over 100 years, the Pennsylvania Chiefs of Police Association has kept the people of Pennsylvania safe. Made up of chief law enforcement officers and command staff from across the state, the association’s mission is to promote excellent service and expertise in law enforcement and public safety. But while the PCPA had public safety covered, managing their members was another matter entirely.
According to Jerry Miller, Offender Identification Technology Program Manager, the PCPA needed help managing annual dues billing and maintaining accurate member profiles. Event management was also time-consuming, with registration and invitations handled manually. These challenges posed serious hurdles for both efficiency and member satisfaction.
To streamline its membership management processes, the Pennsylvania Chiefs of Police Association partnered with MC Professional. With its user-friendly interface and robust features, MC Professional has transformed the way Jerry and his team operate. The PCPA was able to overcome manual processes and simplify member engagement through:
- Automated billing that eliminated manual dues management
- Accurate member profiles with easier updates
- Event registration forms that simplified signups and tracking
- An email Contact Center that centralized communication
- Job posting services that delivered measurable value for members
“MC Professional has the best support in an association membership service. It makes membership management simple and automated. Website hosting is equally simple to manage. It helps maintain contact with our membership, keeping them satisfied and actively engaged with our mission,” Jerry explained.
The engagement-centric design of MC Professional has significantly improved member communication. The ability to send preformatted emails effortlessly translates into better, clearer contact on important issues for members and potential members alike. With automated billing freeing up valuable time and alleviating administrative burdens, Jerry can now focus more on delivering services throughout the year.
“MC Professional transforms operations by building community ties and boosting engagement. It has been a true game changer for associations like the Pennsylvania Chiefs of Police Association in achieving long-term growth objectives with ease,” said Jerry.
With MC Professional, the PCPA can now execute event management seamlessly through duplicable online registration forms, simplifying what was once a heavy administrative lift into manageable tasks. Feedback after implementation has been overwhelmingly positive, especially regarding job posting services that deliver strong return on investment. For the PCPA, flawless member management is now just another way they support and serve the people of Pennsylvania.
PCPA cut down on busywork and boosted engagement with MC Professional. Let’s talk about how your team can do the same.
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