Missed invoices, fragmented communication and manual coordination were creating unnecessary friction for the Great Falls Area Chamber of Commerce. As membership programs expanded, the organization needed a more reliable way to manage operations, maintain consistent communication and support stronger engagement.
Building Confidence Through Implementation
The transition to MemberClicks Trade centered on thoughtful onboarding and practical guidance from the implementation team. Step-by-step walkthroughs helped Lorene Jaynes, Director of Operations, build familiarity with the system while gaining confidence using it in real scenarios. Regular check-ins reinforced progress and ensured questions were addressed as they arose, an experience she described as feeling like having a personal trainer guiding progress and building comfort at each stage.
Recordings from those sessions and templated resources continued to serve as references even after onboarding concluded, helping reinforce knowledge and maintain momentum as the Chamber expanded its usage of MC Trade.
“The implementation team was incredibly thorough, patient and flexible. They not only answered questions; they also walked through each step, allowing me to experience the task firsthand. The recordings after our calls are still very helpful, and the templates provided are a great start to our journey with MC Trade.”
Fixing a Critical Billing Challenge
One of the most noticeable operational changes involved membership dues processing. Prior to implementation, invoice delivery issues caused confusion when messages were filtered into junk folders, delaying payments and creating unnecessary follow-up work.
With MC Trade in place, members began receiving invoices more reliably and gained access to convenient online payment options. This reduced misunderstandings, improved turnaround time and helped create a smoother experience for both staff and members.
Organizing Communication and Outreach
Beyond billing improvements, the platform introduced more structured workflows for engagement and communication. Task tracking and organized processes helped ensure timely outreach while keeping responsibilities visible across the team. Although the Chamber continues expanding its use of available features, Lorene notes that these tools already play an important role in maintaining consistent connections with members.
Leadership visibility also improved. System access allows progress monitoring at multiple levels of the organization, reinforcing accountability and alignment without requiring additional manual reporting.
What Changed Operationally
With MC Trade supporting day-to-day activity, the Chamber experienced meaningful operational improvements:
- More reliable invoice delivery and faster payment completion
- Clear visibility into outreach tasks and responsibilities
- Structured workflows supporting timely member communication
- Easier leadership oversight of organizational progress
Moving Forward with Greater Clarity
Today, the Great Falls Area Chamber of Commerce continues building on the foundation established during implementation. Organized processes, accessible training resources and improved billing reliability have positioned the team to work more confidently and efficiently.
For Lorene and her colleagues, MC Trade is not simply a new system. It represents a structured approach to managing operations that supports engagement, accountability and continued growth across the Chamber’s initiatives.
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