Founded in 1968, the National Procurement Institute (NPI) is an international, member-driven association dedicated to advancing excellence in public procurement. As representatives for current and future leaders in the field, NPI takes member management seriously. When website complexities, marketing challenges, and disconnected communication began slowing operations, the team turned to MemberClicks Professional to bring everything together on one streamlined platform.
From the start, MC Professional’s E-list feature made a noticeable difference. By providing an efficient channel for ongoing communication, it drove membership growth and improved retention. The Contact Center enhanced interactions, while online forums created a stronger sense of community among members. With a website that is now easier to manage than ever, staff have also seen a dramatic reduction in back-end work, a major relief for a small team that had been stretched thin.
“MemberClicks has been great to work with,” said Blake Skiles, Association Executive. “Their team is very responsive, and their project managers are second to none. Every interaction I have had with them has been amazing.”
The improvements went beyond communication. MC Professional’s integrated tools aligned seamlessly with NPI’s mission, offering better insight into member needs and simplifying the planning and execution of events. What once felt like registration chaos has been replaced by smooth tracking for attendees and exhibitors alike.
The impact is clear. Members now rave about the intuitive portal, demonstrating how streamlined systems create stronger satisfaction and participation across every type of event. By working with MC Professional, NPI didn’t just resolve its operational challenges, it expanded its ability to engage and serve members, building a sustainable foundation for future goals.
Equally important, the partnership with the MemberClicks Professional team has been defined by responsiveness and approachability. What began as a solution to complex systems evolved into an ongoing relationship that continues to strengthen how NPI operates, helping the association live up to its mission of excellence while preparing confidently for the future of public procurement.
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