Running an organization that supports firefighters across Louisiana is no small job. Between planning training programs, organizing events and keeping thousands of members informed, the Louisiana State Firemen’s Association had a lot to manage. For Administrator Dwayne Thevis, staying connected with everyone sometimes felt like an uphill climb.
Before MemberClicks Trade (MC Trade), communication was scattered and time was constantly running short. The team wanted to improve engagement but didn’t have the right tools to do it. Emails took too long to send, event planning was tedious and membership renewals had to be handled by hand.
When Thevis discovered MC Trade, everything changed.
“MC Trade has greatly increased our membership engagement,” says Thevis. “We are directly reaching our membership more effectively than ever before. Members are more actively involved with our organization through training programs, membership drives and more.”
Turning Hours of Work into Minutes
Once the association started using MC Trade, everyday work became faster and easier. Administrative tasks that once took hours could now be completed in just a few clicks. Sending announcements, processing renewals and tracking participation all happened in one place.
Thevis noticed the improvement right away. “MC Trade makes our work faster and easier,” he says. “We can spend less time managing systems and more time supporting our firefighters.”
With the time saved, the team began focusing on bigger goals, like expanding programs and finding new ways to keep members involved.
Giving Members More Control and Connection
One of the biggest wins came with the personalized membership portal. Members could log in anytime to see their training hours, review benefits and stay up to date with association news. No more waiting for updates or chasing down information.
That control helped build stronger relationships. Members started renewing more often, participating in training sessions and taking advantage of opportunities they might have missed before.
“Members love that they can track their own progress,” Thevis says. “It helps them stay connected to what we’re doing and reminds them how valuable their involvement is.”
Events That Keep Members Engaged 
Before MC Trade, event planning took a lot of effort. Registrations, reminders and feedback were all handled through different tools, which made things complicated. With MC Trade, everything became streamlined.
Now the team can manage events from start to finish with ease. Members can register quickly, get reminders automatically and share feedback right inside the system. Attendance is up, and members are more enthusiastic than ever.
“Feedback has been so positive,” Thevis says. “It’s exciting to see our members more engaged and active in everything we do.”
Building a Stronger Future for Louisiana’s Firefighters
Today, MC Trade helps the Louisiana State Firemen’s Association focus on what matters most: its people. Communication is smoother, engagement is stronger and the team has more time to support firefighters across the state.
For Dwayne Thevis and his staff, MC Trade isn’t just a piece of software. It’s a partner that helps them serve their mission and bring the firefighting community closer together.
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